Me: I would like to exchange this. It is the wrong size.
Home Depot: the smallest one we have is 2 3/4 inches.
Me: that won't work, I need 2 1/4 inches. That is the standard size, all of your pre-fabricated pieces come with that part at that size.
Home Depot: yeah, that part will come in the kit.
Me: I don't need to kit, I just need this one piece.
Home Depot: well sorry but we dont carry it in that size.
Me: ok, let me have a refund then.
Home Depot: do you have your receipt?
Me: not with me, I was planning on doing an exchange.
Home Depot: You don't need a receipt for an exchange.
Me: I know that, I am just telling you why I don't have my receipt.
Home Depot: Oh. Ok. Let me see the credit card you made the purchase with.
Me: I don't have that card with me, will this one work?
Home Depot: I need the one you made the purchase with.
Me: If you have it on record, can't you look it up. If you know which card is correct, can't you look it up off of my name?
Home Depot: sorry sir, it doesn't work that way.
Me: So I can't return this?
Home Depot: I can give you store credit.
Me: That's fine.
Home Depot: can I see you drivers license.
Me: why?
Home Depot: I need your drivers license to issue the store credit.
Me: why?
Home Depot: So I can write down your info.
Me: I can give you my info.
Home Depot: sorry sir, it's policy.
Me: look, I don't have my license and I don't have the card you want because I left my wallet at home. Are you going to not let me return this because I can't show you a license to verify my identity when you have no way to tell if I actually purchased this thing in the first place.
Home Depot: sir, they need the correct info on the store credit so when you use it the cashier can check it against your id to make sure it was issued to you.
Me: but if I tell you the right info when you issue the credit, it will be correct when I need my license. No problem
Home Depot: Sorry sir, it's the way I have to do it.
Me: your kidding me
Home Depot: Sorry sir.
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Location:Midlothian, Va
